Celebrating our One Month Anniversary of No Service with Orange Broadband!

Bing bong... This 42 day interruption to web logging was brought to you by Orange Broadband...

Hello, I just wanted to make a quick post to let you know that I am still around and that I have not abandoned my weblog despite how it may appear. Actually, I have plenty of news and photos I would love to share.

Unfortunately, one month after a seamless house move, we are still without broadband. Exactly one month ago yesterday, we moved house and whilst everything else has gone without a hitch, sadly, we cannot say the same for our broadband connection.

Our supplier The company we pay for ADSL broadband is Orange Broadband.

So far, my personal experience makes me feel that when it comes to ineffective customer service they have raised the bar to dizzy new heights.

This lengthy and still-ongoing episode has left me with zero-confidence in the organisation's ability to deliver its promises and have lost count of the number of blatant lies we have been told, the number of false promises, indifferent staff, and the number of hours spent being redirected back and forth between UK and offshore call centres. If (by random chance) you manage to speak to someone who does care, and their computer is working and they have been trained correctly, the organisation still fails to then pro-actively resolve your problem.

I have been a happy Freeserve, Wanadoo, and Orange Broadband customer for over 8 years but I have had enough.
I eagerly await my Migration Authorisation Code (here's hoping they can manage that)